Agents in New Zealand Nervous About Philippines

New Zealand's Telecom will be outsourcing some of its dial-up internet and pre-paid mobile helpdesk calls to the Philippines in order to shift New Zealand-based agents to more critical broadband helpdesk positions. The New Zealand Herald reports.

Still, the decision worries local unions. "Our members have already accepted a lower than usual pay settlement at Sitel this year -- their reward is loss of work and a long-term threat to their employment," said Engineering, Printing and Manufacturing Union national secretary Andrew Little. Sitel is one of the domestic outsourcers Telecom contracts with.

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